Parents
Get help with parent login, child profiles, daily pickup times, invoices, live tracking, and transport changes.
- Login or password help
- Child information changes
- Pickup or drop-off time changes
- Invoice and payment questions
QuickHop Support
How can we help you?
Find help for parent accounts, driver routes, company profiles, invoices, bookkeeping, live tracking, and daily transport communication.
Support options
Choose the help that matches your account.
Drivers
Get help with driver login, route lists, trip planner, pickup order, and parent communication.
- Driver profile access
- Route or trip planner support
- Child pickup list questions
- Daily timetable updates
Transport Companies
Get help with company setup, branches, clients, invoices, bookkeeping, drivers, and child records.
- Company profile setup
- Client and parent database support
- Invoice and bookkeeping support
- Driver and branch management
Fast support
For daily time changes, use WhatsApp.
If a child must not be picked up, the pickup time changed, or the parent needs urgent transport support, WhatsApp QuickHop so the change can be handled quickly.
064 901 0752Before contacting support
- Include the parent name.
- Include the child name.
- Include the school or branch.
- Explain what must be changed or checked.
Common questions
Quick answers.
I cannot log in. What should I do?
Use the password reset option first. If the account was newly created, check your email for your username, temporary password, or OTP login details.
My child’s pickup time changed. Who must I contact?
Parents can WhatsApp QuickHop on 064 901 0752 or message the linked driver/company from the Messages page.
Where can parents download invoices?
Parents can log in and open the Invoice tab to choose the year and month, then view or download the available invoice PDF.
Who can see bookkeeping information?
Bookkeeping is only for company profile users and authorised admin users. Parent profiles only see their own invoices.